From Francis Ogar, Calabar
The Nigerian Communications Commission (NCC), has threatened to deal decisively with telecom operators who exploit consumers by failing to render quality services that are commensurate to the value for money spent by their consumers.
Alhaji Ismail Adedigba, Deputy Director, Consumer A airs Bureau, NCC, gave the warning during the 39th edition of Consumer Town Hall meeting (CTM) held in Akpabuyo Local Government Area in Cross River State on the theme: “Using Information and Education as a Tool for Consumer Empowerment and Protection”.
NCC also warned service providers in the country to desist from forceful subscription of data service and other Value Added Services without prior
consent of the subscribers.
Adedigba said that the directive was
part of efforts by the commission to ensure that all consumers and subscribers of all categories were well protected and given adequate information on how to maximise the packages by service providers.
He also said that the theme was chosen to re ect one of the cardinal objectives of NCC on ensuring consumers’ empowerment through provision of necessary and adequate information and education was properly provided to consumers at all levels.
Hear him: “ rough empowerment and education, telecom consumers are forti ed with necessary tools to be protected from market exploitation: make rational and informed decisions when making choices of services.
“Consumer information and education
is identi ed by NCC as one of the most cost e ective mechanisms that provides and guarantees consumer empowerment and education. It will also serve as a proactive way of protecting consumers from making wrong choices as wells as serve as a preventive measure that protect them from being exploited and defrauded.
“ The Commission has developed series of initiatives with the main goal of empowering them with appropriate information and education that will ensure that that their rights, privileges and interests are adequately protected.”
Speaking further, he said the issuance of directives to service providers on data roll-over which now enables consumers to roll over unused data for a period of time ranging from one day to a week which took effect from June 26.