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SERVICOM Boss Lauds FIRS for Service Delivery

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Mrs Nnenna Akajemeli, the National Coordinator/CEO of the Service Compact with all Nigerians (SERVICOM), has commended services rendered by the Federal Inland Revenue Service (FIRS) to its customers across the country.

Akajemeli gave the commendation when she presented SERVICOM Compliance Evaluation (SCE) reports to the Chairman of the Agency at its Head Office in Abuja.

While making the presentation, Akajemeli highlighted that the SERVICOM team visited 15 FIRS office locations across geo-political zones to carry out its routine work before the final assessment.

“This is to assess the quality of services receive by citizens and report back to the government how well these services make impact in the lives of Nigerians.

According to her, the overall objective of the SCE is to ensure Citizen Focused Service Delivery in Ministries, Departments and Agencies (MDAs).

“The specific objective includes identifying gaps in service delivery and making recommendations to  FIRS to improve customer satisfaction and accountability.”

Akajemeli expressed satisfaction in FIRS services in area of huge sensitisation awareness in tax payments, the introduction of reforms such as automation of tax payment systems e-registration, e- tax clearance certificate, e-Stamp Duty, e-Receipt for example in Owerri State office.

“This has increased voluntary compliance of tax payers and also made tax payment easier.

“The Federal Inland Revenue Service has provided a variety of ways for tax payments such as internet banking, Remita, inter-switch and others. This has allowed taxpayers to pay their taxes from the comfort of their homes, ” Akajemeli said.

The introduction of Tax Pro-Max which is used for registration, filling and payment of VAT, processing/ issuance of tax clearance certificate in Niger State office according to her, has helped in promoting the ease of doing business, paying taxes from the comfort of customers’ homes/ offices.

Akajemeli, nevertheless, pointed out some weaknesses and made recommendations to improve upon in some offices.

According to her, interaction with stakeholders revealed that there is lack of synergy between the Government Business Tax Office (GBTO) and the Stamp Duty Office in the area of monitoring compliance level of MDAs.

This, she said could hamper effective monitoring of compliance, adding that it was observed that the stamp duty office does not have enough professional staff such as Accountants to carry out revenue collection and other activities in the Lagos office for instance.

She made further recommendations which included creating more awareness on taxes for the benefit of its customer for easy compliance, efforts should be made to reduce downtime on the Tax Pro-Max to hasten tax clearance processes and save time.

The SERVICOM boss also made observation on provision of more work tools including upgrading of internet services by FIRS management to carry out activities in some state offices to enhance effective/efficient service delivery to its customers.

Responding, Mr Muhammad Nami, Executive Chairman FIRS, thanked SERVICOM management for the impressive assessment.

Highlighting the success of FIRS, Nami said the current management of the agency do not take issues of service delivery lightly as it was ready to execute the agency’s mandates as given by the government.

“Last year, we hosted a very elaborate global customers service week and where we launched FIRS Service Charter.

“Let me also mention that recently, the International Monetary Fund revisited the service to conduct a Tax Administration Diagnostic Assessment on FIRS, our Service Charter was actually a high point of the assessment.

“And this gave the service kudos from the multilateral organisation, ” he said. (NAN)

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FG to Set up Livestock Breeding Centers in Six Geopolitical Zones

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The Federal Government on Wednesday disclosed a plan to set up a livestock breeding center in each of the six geopolitical zones to enhance productivity and sustainability.

The Minister of State for Agriculture and Food Security, Dr Aliyu Abdullahi, disclosed this in Kaduna at a two-day interactive session on Government-Citizens Engagement, organised by the Sir Ahmadu Bello Memorial Foundation.

The event is themed, “Assessing Electoral Promises: Fostering Government-Citizens Engagement for National Unity”

Speaking at a plenary on Agriculture and Food Security, Abdullahi said the President Bola Tinubu-led administration is intentional about investing in Nigeria’s livestock sector.

He reaffirmed the federal government’s commitment to fostering synergy among key sectors to achieve the broad objectives of the Renewed Hope Agenda.

Abdullahi said his ministry is collaborating with the Ministry of Education to redesign curriculum for young farmers to adopt modernisation and boost the sector.

According to him, the initiative aims to equip the next generation with modern agricultural skills, technology-driven knowledge, and innovative farming practices to strengthen national food security.

Abdullahi said the synergy among the Ministries of Agriculture, Environment, Water Resources, Livestock Development, and the Marine and Blue Economy are imperative for delivering on the Renewed Hope Agenda.

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FCTA Reads Riot Acts to Health Management Organizations

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By Laide Akinboade, Abuja

The Federal Capital Territory Administration (FCTA) on Tuesday said appropriate sanctions will be meted out to FCT Health Insurance Scheme (FHIS) Health Maintenance Organisation (HMOs), failing to promptly remit payments to Healthcare providers.

The FHIS is a social Health Insurance Programme, offering financial protection through access to quality, affordable and equitable healthcare to all FCT residents.

Free enrolment is open to staff of the FCTA and Area Councils as well as vulnerable persons, including pregnant women, while other members of the public can enroll upon payment of N22,500 as premium per annum.

In a bid to improve the quality of healthcare services provided to the FHIS enrollees, about N4 billion, being outstanding/backlog payments for capitation and fee for service for years 2022 to 2024, was approved by the FCT Minister, Nyesom Wike and paid between last year and this year.

This was contained in a statement by the Senior Special Assistant to the FCT Minister on Public Communications and Social Media, Lere Olayinka said the Benefit Package of the FHIS includes the Basic Minimum Package of Health Care services (BMPHS) ranging from promotive, preventive, curative and some rehabilitative care services.

The services include primary preventive care, screening, primary emergency services, and secondary level care such as dental, mental, eye, ear, nose and throat care, physiotherapy, surgeries, laboratory investigations, radiological investigations such as ultrasound scan, x-rays.

However, complaints have been received from some Healthcare providers concerning non-remittance of their payments by some HMOs, under the excuse that bank details of the hospitals were not available, an excuse not acceptable to the government.

Therefore, compliance of the HMOs to the prompt remittance of payments to Healthcare providers, as well as commitment of the Healthcare providers to the discharge of their duties to the FHIS enrollees will be monitored with a view to sanctioning defaulters appropriately.

On implementation of the FHIS in the last one year, there have been payment of all outstanding capitations and fee for service backdated to year 2022 by the end of 2024, improved timeliness in the payment of capitation to HMOs, review and increment of the capitation to Healthcare providers for improved service delivery to enrollees, free enrolment of vulnerable persons especially pregnant women and under-five, poor and indigents, who have started enjoying healthcare services, and accreditation visits to 100 Primary Health Care (PHC) facilities to expand the number of PHC facilities in FCT and improve access to healthcare services in the communities.

Also, all pregnant women who enrolled through the Basic Health Care Provision Fund (BHCPF) Primary Health Care (PHC) Centres across the six Area Councils in the FCT will continue to enjoy free health education, medical consultation and treatment, routine antenatal drugs, laboratory investigations and delivery.

Referral for secondary care including caesarean section, blood transfusion, and treatment of other obstetric complications such as eclampsia, at all the 14 General Hospitals in the FCT is also provided at no cost to the patient through the BHCPF.

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NAF Airstrikes Decimate ISWAP Leadership Cell in Southern Tumbuns

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The Air Component of Operation HADIN KAI (OPHK) has neutralized several high-value Islamic State of West Africa Province (ISWAP) commanders and fighters in a decisive air interdiction in the Lake Chad region.

Air Commodore Ehimen Ejodame, the Director, Public Relations and Information, Nigerian Air Force (NAF), made this known in a statement in Abuja on Monday.

Ejodame stated that the mission, carried out on Sunday, targeted Arina Woje, a notorious ISWAP enclave in the Southern Tumbuns of Borno, known as a sanctuary for insurgent leaders.

He said the strike followed a series of credible Intelligence, Surveillance and Reconnaissance (ISR) sorties that confirmed the return of terrorist elements to the area after recent inter-factional clashes.

According to him, ISR data revealed significant terrorist activities, including the movement of foot soldiers, reactivation of structures and the concealment of possible command centres and logistics depots beneath dense foliage.

He added that “acting on credible intelligence, NAF air assets were dispatched to undertake focused strike mission. Aircrew on arrival, acquired and prosecuted pre-selected targets using precision-guided munitions, achieving devastating effects.

“Preliminary battle damage assessment reveals the destruction of several structures housing key ISWAP leaders, fighters, and logistics storage facilities, effectively disrupting the group’s operational planning and resupply efforts in the region.”

The NAF spokesman said the operation reflected NAF’s continued resolve to dislodge terrorist elements, deny them freedom of movement, and support ground forces in restoring peace and stability across Nigeria.

He added that the operations also reinforced the value of intelligence-driven air power missions in modern counter-terrorism operations. 

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