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SERVICOM Boss Lauds FIRS for Service Delivery

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Mrs Nnenna Akajemeli, the National Coordinator/CEO of the Service Compact with all Nigerians (SERVICOM), has commended services rendered by the Federal Inland Revenue Service (FIRS) to its customers across the country.

Akajemeli gave the commendation when she presented SERVICOM Compliance Evaluation (SCE) reports to the Chairman of the Agency at its Head Office in Abuja.

While making the presentation, Akajemeli highlighted that the SERVICOM team visited 15 FIRS office locations across geo-political zones to carry out its routine work before the final assessment.

“This is to assess the quality of services receive by citizens and report back to the government how well these services make impact in the lives of Nigerians.

According to her, the overall objective of the SCE is to ensure Citizen Focused Service Delivery in Ministries, Departments and Agencies (MDAs).

“The specific objective includes identifying gaps in service delivery and making recommendations to  FIRS to improve customer satisfaction and accountability.”

Akajemeli expressed satisfaction in FIRS services in area of huge sensitisation awareness in tax payments, the introduction of reforms such as automation of tax payment systems e-registration, e- tax clearance certificate, e-Stamp Duty, e-Receipt for example in Owerri State office.

“This has increased voluntary compliance of tax payers and also made tax payment easier.

“The Federal Inland Revenue Service has provided a variety of ways for tax payments such as internet banking, Remita, inter-switch and others. This has allowed taxpayers to pay their taxes from the comfort of their homes, ” Akajemeli said.

The introduction of Tax Pro-Max which is used for registration, filling and payment of VAT, processing/ issuance of tax clearance certificate in Niger State office according to her, has helped in promoting the ease of doing business, paying taxes from the comfort of customers’ homes/ offices.

Akajemeli, nevertheless, pointed out some weaknesses and made recommendations to improve upon in some offices.

According to her, interaction with stakeholders revealed that there is lack of synergy between the Government Business Tax Office (GBTO) and the Stamp Duty Office in the area of monitoring compliance level of MDAs.

This, she said could hamper effective monitoring of compliance, adding that it was observed that the stamp duty office does not have enough professional staff such as Accountants to carry out revenue collection and other activities in the Lagos office for instance.

She made further recommendations which included creating more awareness on taxes for the benefit of its customer for easy compliance, efforts should be made to reduce downtime on the Tax Pro-Max to hasten tax clearance processes and save time.

The SERVICOM boss also made observation on provision of more work tools including upgrading of internet services by FIRS management to carry out activities in some state offices to enhance effective/efficient service delivery to its customers.

Responding, Mr Muhammad Nami, Executive Chairman FIRS, thanked SERVICOM management for the impressive assessment.

Highlighting the success of FIRS, Nami said the current management of the agency do not take issues of service delivery lightly as it was ready to execute the agency’s mandates as given by the government.

“Last year, we hosted a very elaborate global customers service week and where we launched FIRS Service Charter.

“Let me also mention that recently, the International Monetary Fund revisited the service to conduct a Tax Administration Diagnostic Assessment on FIRS, our Service Charter was actually a high point of the assessment.

“And this gave the service kudos from the multilateral organisation, ” he said. (NAN)

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FCT Civil Service Commission Begins Regularisation of FCTA Staff Appointments

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The Federal Capital Territory Civil Service Commission has begun the regularisation of staff appointments in the FCT Administration and the Federal Capital Development Authority (FCDA).

The Head of the Civilo Service, Dr Udo Atang, said at the commencement of the exercise in Abuja on Wednesday, that the move was to ensure accurate data of all staff.

Atang described the regularisation as a “critical” exercise, which forms the bedrock of the new FCT Civil Service Commission (CSC).

He pointed out that all the staff were holding letters of appointments from various agencies, departments, area councils, and the defunct Ministry of FCT and FCDA among others.

The holders of these letters, he said, have been raising issues of discrimination based on letters of appointment.

According to him, the exercise and the gazette by the commission that will come thereafter, will give all staff a sense of identity.

“The essence of this regularisation is to ensure that staff are properly documented.

“You will now have letters that will now qualify you as a bonafide staff of the FCT Civil Service Commission.”

The head of service, who appealed for full cooperation of the workers, directed that a list of all staff on course, study leave, leave of absence and other related permissions be compiled and submitted.

He added that the list should be compiled with grade level, designation and record of service, including approvals.

Atang commended the FCT Minister, Mr Nyesom Wike, for his doggedness and commitment in implementing the provisions of the FCT CSC Act, 2018.

Noting Wike’s support and love for the FCT workers, the head of service urged the workers to reciprocate the minister’s uncommon gesture, by being dedicated and committed to their respective duties.

Also speaking, the Chairman, FCT CSC, Mr Emeka Ezeh, stressed that part of the responsibilities of the commission was in the appointment, promotion and discipline of all FCTA and FCDA workers.

Ezeh also stressed the need for the workers to be more committed in the discharge of their responsibilities. (NAN)

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Jos School Collapse: CWON Holds Trauma Healing Session for Parents, Survivors

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From Jude Dangwam, Jos

The Catholic Women Organization of Nigeria (CWON) has organized a trauma healing session for survivors of the Jos Saint Academy School collapse alongside parents who lost their children in the unfortunate incident.The National President of the organization, Dame Mary Gonzum noted that the effort was part of their psychosocial support and counseling services for victims of the school building collapse as a follow-up to the assessment of the condition of the victims during their visit.

Gonzum speaking during a one day trauma session held at the Secretariat of the Justice Development and Peace/Caritas Commission (JDPC) of the Catholic Archdiocese located along Zaria Road in Jos the Plateau State capital said the trauma healing session was in continuation of their intervention to students who experienced the building collapsed.
”Today, a trauma healing session was flagged off with a seminar on how to go about handling the trauma that victims of the Saint Academy School Busa Buji in Jos are passing through.”We will later select those that are so traumatic and need help to continue with the process of healing because it is not something that will end in a day or two but will need sometime.”The surviving students who experienced the building collapsed, parents of the students are all here because some parents are so traumatic, we have one other woman that lost two children”This trauma became necessary because when we went visiting in the hospitals, we observed that some of them are really traumatic. Like the other boy, his mother said up till today he kept telling his mother that he is seeing dead bodies, and anybody he sees he will say is his classmate.”Some of the affected parents while sharing their encounters after the incident said they hardly sleep in the day or night time. Some manage to sleep for two hours and they’re awake, and from the little lectures we received today it is clear that there is a problem,” She noted.The President calls on the government to ensure that those saddled with the responsibility of approving, inspecting and supervising structures are meant to do their job with all diligence to avert future happenings again.Some of the affected parents including; Hasana Suleman Sale who lost two of her children recalled with pains the unfortunate development that claimed the lives of her two children. She expressed gratitude for the trauma healing session which she said came as a means of consolation and strength for her to overcome the trauma she is passing through.

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Catholic Church Welcomes New Apostolic Nuncio

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The Catholic Church in Nigeria  has welcomed the newly-appointed Apostolic to Nigeria, Archbishop Michael Francis Crotty.

Crotty, an Irish, was appointed by the Vatican.

He will oversee the propagation of the gospel of Jesus Christ through the church in Nigeria.

The position, an ambassadorial status, advances cohesion in the body of Christ.

In his welcome message for Crotty on Tuesday,  the President of Catholic Bishops Conference of Nigeria (CBCN), Archbishop Lucius Ugorji, said that the Church was glad to receive him.

The CBCN president,   who is also  the Archbishop of Owerri Catholic Archdiocese, said,” With joy and gratitude to God, I extend a hearty welcome to Archbishop Michael Francis Crotty on behalf of the Catholic Bishops Conference of Nigeria, clergy, religious and lay faithful in Nigeria.

“We are thankful to His Holiness, Pope Francis, for appointing Archbishop Michael Francis Crotty as the Apostolic Nuncio to Nigeria to build on the good works of his predecessor, Archbishop Antonio Filipazzi.

“His appointment is a testament to the strong spiritual bond between our countries,” he said.

He said that although Crotty was the first Apostolic Nuncio from Ireland to serve in Nigeria, many Irish missionaries had played significant roles in spreading the gospel in Nigeria.

“We appreciate Archbishop Crotty’s acceptance of serving in Nigeria and assure him of our full support and cooperation.

“We pray for a fruitful mission and a blessed tenure for our excellency,”  he added. (NAN)

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