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FirstBank Introduces 1st Humanoid Robot to Engage Customers

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FirstBank Nigeria Ltd. has launched a humanoid robot, an industry first, at its Adetokunbo Ademola VI, Lagos Digital Experience Centre (DXC) Branch, to engage customers.

Mrs Folake Ani-Mumuney, Group Head, Marketing and Corporate Communications, FirstBank, said in a statement on Thursday in Lagos.

The statement said that the robot was among the phased configuration of the bank’s state-of-the-art digitally led self-service branch.

According to the statement, the robot is equipped with video banking and Artificial Intelligence (AI), taking on the role of friendly branch staff.

“In furtherance to its role in providing innovative financial solutions in Nigeria, First Bank of Nigeria Ltd., Nigeria’s premier financial institution and financial inclusion services provider, has announced the launch of a humanoid robot, the first of its kind in the financial services space in Nigeria.

“The robot is equipped with video banking and artificial intelligence, taking on the role of friendly branch staff.

“The robot can engage customers through conversations as well as through a touch screen strapped to its chest.

“The services performed by the robot include responding to customer inquiries on cash deposits, withdrawals and ATM cards.

“The robot also aids complaint management as customers can log a complaint via QR with feedback generated within the advised time.

“The humanoid robot also keeps customers up-to-date with happenings about the Bank, including product launches and upgrades designed to strengthen the customer experience and satisfaction.

“The robot is a one-stop point to keep customers informed about the Bank. It also effectively manages customers’ accounts,” the statement said.

The statement quoted Dr Adesola Adeduntan, the Chief Executive Officer of FirstBank Group, as expressing his delight at the initiative.

“The addition of the humanoid robot to our state-of-the-art Digital Experience Centre represents a purposeful stride towards transforming the banking landscape in the country and further showcases the priority we give to innovation within the Bank.

“With its advanced capabilities, the robot is designed to elevate the quality of our customers’ lives in today’s rapidly evolving digital world.

“Our unwavering dedication to delivering unparalleled banking services remains steadfast, as we leave no stone unturned in innovating to fulfil our customers’ needs,’’ he said.

The introduction of the humanoid robot is among the phased configuration of the Bank’s state-of-the-art digitally led self-service branch called Digital Experience Centre, which launched in December 2021.

Another humanoid robot will also be deployed in the Bank’s next and second Digital Experience Centre, soon to be announced in the coming months. (NAN)

BUSINESS

Nigeria’s Reforms Must Now Deliver Jobs, Higher Incomes – CPPE

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Centre for the Promotion of Private Enterprise (CPPE) has urged the Federal Government to shift its economic reform focus from macroeconomic stabilisation to productivity, job creation and improved living standards.

The Chief Executive Officer of CPPE, Dr.

Muda Yusuf, made the call on Sunday in the centre’s assessment of the government’s economic reform scorecard released by the Minister of Finance.

Yusuf said the reforms had delivered measurable gains, including stronger government revenues, improved foreign exchange stability, higher external reserves and increased investor confidence.

He said real Gross Domestic Product growth also strengthened to 3.89 per cent in the first quarter of 2026, from 3.13 per cent in the corresponding period of 2025.

“Macroeconomic stability is a means, not an end,” he said.

He said the real test of the reforms was their ability to deliver higher productivity, stronger investment, more jobs, lower poverty and improved living standards.

According to him, purchasing power remains under pressure, while businesses continue to face high energy, financing, logistics and regulatory costs.

Yusuf said the next phase of reforms should therefore prioritise productivity, competitiveness and household welfare.

He also urged state governments to translate increased statutory allocations and internally generated revenues into visible development outcomes.

He listed roads, healthcare, transportation, education, agricultural infrastructure, security, power and enterprise support as areas requiring greater investment.

“Higher revenues must produce a visible development and welfare dividend, rather than simply finance higher recurrent expenditure and prestige projects,” he said.

Yusuf identified electricity, logistics, insecurity, agricultural productivity, infrastructure, regulatory costs and high cost of capital as major structural constraints to economic growth.

He said the 15.3 per cent contraction in the electricity sector in the first quarter of 2026 underscored the urgency of addressing supply side constraints.

He said manufacturing and agriculture grew by 3.29 per cent and 3.15 per cent, respectively, during the period.

Yusuf called for trade policies that protected industries and agricultural producers with credible local capacity against unfair import competition.

He however, said producers should retain competitive access to critical inputs that were not adequately available locally.

He also advocated stronger fiscal and monetary coordination to enable a gradual reduction in financing costs as inflation moderates.

The CPPE chief executive cautioned against reversing the economic reforms, describing such a move as potentially damaging to investor confidence and fiscal stability.

He said policy makers should instead sustain the reform trajectory, while continuously refining its implementation based on evidence and its impact on businesses and households.

Yusuf said: ‘’Nigeria’s next reform phase must move from stabilisation to productivity; from higher government revenues to better development outcomes.

 ‘’Also, it must move from improving macroeconomic indicators to tangible gains in jobs, incomes and living standards.’’ (NAN)

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NICA Seeks N2trn Credit Guarantee Fund to Unlock Nigeria’s Economy

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The National Institute of Credit Administration (NICA) has called for the immediate capitalisation of the Nigerian Credit Guarantee Company (NCGC) with two trillion naira.

The Registrar and Chief Executive Officer of NICA, Prof.

Chris Onalo, made the call on Sunday in a statement on the state of Nigeria’s credit economy.

Onalo said stronger banks from the recent recapitalisation would not translate into economic growth without deliberate measures to expand credit to productive sectors.

He said private sector credit stood at 28 per cent of the Gross Domestic Product as of June 2026, far below the 60 per cent to 80 per cent average recorded in emerging economies.

According to him, high lending rates of between 32 per cent and 35 per cent have priced key sectors out of formal credit.

He listed manufacturing, agriculture, housing and education among sectors struggling to access affordable financing.

He said banks had become increasingly risk averse in spite of improved liquidity following the recapitalisation exercise.

He attributed the situation to weak credit infrastructure, limited credit bureau coverage, weak collateral enforcement and slow judicial recovery.

Onalo warned that the credit gap was pushing millions of Nigerians toward informal lenders and digital loan platforms.

He said this could worsen household debt and weaken the capital base of small businesses.

The NICA boss described the situation as a “credit paradox”, where funds existed within the banking system, but were not sufficiently circulating in the productive economy.

He said the government must, therefore, create mechanisms to de-risk lending and encourage banks to finance businesses capable of creating jobs and expanding production. 

Onalo urged the Federal Government to empower the NCGC with two trillion naira to provide broad-based guarantees for lending to micro, small and medium enterprises.

 He said the guarantee scheme would serve as a bridge between stronger banks and increased financing for businesses.

 “Given the recent robust bank recapitalisation, the Federal Government should immediately capitalise the Nigerian Credit Guarantee Company (NCGC) with N2 Trillion. 

“This broad-based guarantee will de-risk lending, unlock bank balance sheets, and upscale credit to MSMEs nationwide. It is the bridge between strong banks and a strong economy,” he said.

Onalo also called for single-digit intervention funds for agriculture, manufacturing, housing and the creative economy through relevant government institutions.

He advised the government to establish an Office of the National Chief Credit Officer to coordinate federal credit policies, intervention funds and guarantee programmes.

Onalo also recommended mandatory credit reporting by fintechs, cooperatives and other lenders to strengthen Nigeria’s credit infrastructure.

He called for the full digitisation of the National Collateral Registry to reduce lending risks and improve access to credit.

He insisted on regulation of digital lenders to protect borrowers from predatory interest rates and unethical debt recovery practices.

Onalo also proposed reforms allowing pension and insurance funds to invest more in corporate bonds and infrastructure debt.

He urged all 36 states to establish Credit Access Departments to work with financial institutions and the NCGC to fund grassroots enterprises.

“Bank recapitalisation has given us stronger banks. What Nigeria needs now is coordinated, guaranteed and disciplined credit,” he said.

He added that such measures would enable credit to become a catalyst for enterprise, employment and sustainable economic growth.

Onalo said NICA was ready to provide policy support, technical guidance and executive training for implementing the proposed reforms. (NAN)

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BUSINESS

Fire Outbreak Erupts Cross River Biggest Shopping Mall in Calabar

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From Ene Asuquo, Calabar

A fire outbreak weekend occurred at the SPAR Calabar Mall in Cross River State, biggest shopping Mall in the state following a reported explosion within the shopping complex, and a section of the mall was engulfed in towering plumes of dark smoke and fierce flames disrupting activities at the complex

According to information from the scene, the fire was preceded by what was described as a minor gas or fuel explosion, which reportedly sparked the subsequent blaze.

Images from the scene showed flames consuming a section of the mall, while thick smoke billowed from the upper part of the building.

Members of the public were also seen gathered around the premises as efforts were made to contain the fire and prevent it from spreading to other sections of the facility.

The incident caused panic among people within and around the shopping complex, as attention shifted to containing the fire and ensuring the safety of those in the vicinity.

The extent of damage to shops, goods and other property could not be immediately ascertained as of the time of filing this report. Similarly, information on possible casualties was not immediately available.

The circumstances surrounding the reported explosion and the subsequent fire are expected to be established by relevant emergency and safety authorities following a detailed assessment of the scene.

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