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Beijing’s 12345 Hotline Sets Pace in Citizen-centred Urban Governance

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China’s Beijing 12345 Hotline Citizen Service Centre is emerging as a model of technology-driven urban governance, placing residents’ needs at the centre of public service delivery.

Journalists from Global South countries expressed admiration for the facility on Monday after visiting its headquarters in the Chinese capital.

The centre operates a 24-hour, non-emergency public service platform connecting residents and businesses with government departments, sub-district authorities and public utilities.

It receives questions, complaints and requests for assistance from thousands of people daily, using digital technologies and Artificial Intelligence (AI) to improve efficiency.

The platform integrates phone calls, text messages, photographs, videos, sign language and multiple languages, ensuring that people with different communication needs can access public services.

Each complaint or request is registered as a case, enabling officials to track concerns, direct them to appropriate departments and monitor responses.

AI also supports case assignment, quality control and data analysis, helping authorities identify recurring problems and improve decision-making.

Webster Clayeh, President of the Reporters Association of Liberia, said the provision of sign-language services particularly impressed him, describing accessibility for persons with disabilities as an important lesson for African countries.

Clayeh also highlighted the integration of different government departments within one operational framework, which he said demonstrated the benefits of coordinated service delivery.

Apenisa Waqairadovu, a senior multimedia journalist with the Fijian Broadcasting Corporation, similarly praised the arrangement, noting that requests were received centrally and channelled to the relevant departments for action.

Jacky Achan, a multimedia journalist from Uganda, said the centre’s commitment to serving everyone, regardless of background or circumstances, was among her major takeaways.

She observed that digital tools helped ensure that complaints were captured and routed for attention, reinforcing the principle that public services should be accessible to all.

“It’s not just for a specific group of people, it’s for everyone,” she said, describing the centre as a demonstration of inclusive governance.

Mark Longyen, said Nigeria could explore adapting the model to strengthen communication between citizens and public institutions.

Longyen said a responsive system capable of addressing everyday concerns could make urban life easier, strengthen public confidence and demonstrate the practical value of technology in governance.

The centre’s development reflects Beijing’s efforts to consolidate public feedback into a coordinated mechanism for identifying problems, responding to complaints and improving municipal services.

In 2019, the city integrated more than 60 separate hotline services into the unified 12345 platform to make it easier for its approximately 21 million residents to seek assistance.

Since its establishment, the hotline has handled about 200 million cases involving individuals and businesses, with reported resolution and satisfaction rates exceeding 97 per cent.

Wang Hao said the visit offered the journalists an opportunity to consider how public feedback could contribute to more responsive urban administration.

He said the value of the experience lay not in copying China’s system wholesale, but in examining how cities could adapt its principles to local conditions and use citizens’ voices to inform better decisions.

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Senate Demands Compulsory Screening of Foreign Arrivals

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By Eze Okechukwu, Abuja

The Senate yesterday ordered mandatory health screening for every international passenger arriving Nigeria airports, seaports, land borders as Ebola resurfaces in the Democratic Republic of Congo with a scare case reported in the FCT.

The resolution followed an urgent motion by Senator Francis Fadahunsi, who warned that with Lassa fever already ravaging states, Nigeria cannot afford another outbreak.

“Protecting our entry points is far cheaper than managing Ebola,” Fadahunsi told the chamber.

Lawmakers insisted screening must be total and indiscriminate — no exemptions based on nationality or departure country because infected travellers can transit through safe-listed nations.

Senator Diket Plang raised the stakes further, demanding immediate funding for NCDC and Port Health Services, including release of withheld funds and emergency budget.

Senate President Godswill Akpabio said the Federal Government has started releasing Ebola response funds but ordered relevant committees to track every kobo.

“Ascertain whether the funds were released and judiciously utilised. Any outstanding debt must be released by the Finance Ministry without delay,” Akpabio directed.

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Dozens of Gold Prospectors Kill in Strikes on Egypt-Sudan Border

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At least 72 civilians who had been prospecting for gold in a border region of Sudan have been killed in air strikes, a regional rights group said.

Emergency Lawyers, based in the Sudanese capital, Khartoum, said jets targeted the so-called artisanal miners at a popular gold mining site on Saturday.

Neither the Egyptian government nor the de facto Sudanese authorities have so far commented.

Cairo has previously faced accusations of deadly strikes on gold prospectors as part of a crackdown on illicit activity along its southern border.

Emergency Lawyers noted the previous alleged attacks and said they represented not only a violation of Sudan’s sovereign territory but demonstrated the government’s lack of control over the region.

“The deliberate targeting of unarmed civilians violates international humanitarian law and the right to life,” it said in a statement on Sunday. “These acts may constitute war crimes.”

It noted that its death toll was provisional and could rise.

The Paris-based Sudan Tribune reported that the death toll could far exceed the number reported by Emergency Lawyers, citing a survivor of Saturday’s attack who said many more people had been injured.

Eyewitnesses said the attack began around 06:00 local time (04:00 GMT), with the aircraft firing more than five missiles directly at the miners’ camps, destroying them and excavation pits with people still inside, the newspaper wrote.

The Sudan Tribune reported claims in June that Egyptian forces had used drones and artillery to target artisanal mining sites in the same region, killing several, after sporadic incidents of Egyptian border guards of burning equipment, torching temporary shelters, and firing live ammunition to disperse mine workers.

Days later, Egypt’s border agency announced that it and the military had begun a sweeping security campaign along the border to foil illegal migration, drug smuggling and illegal mining.

At the same time, Sudan’s de facto leader announced an investigation into the alleged strikes, which were said to have killed dozens.

Gold lies at the core of the border tensions.

Sudan’s ongoing civil war has led to a surge in artisanal mining – and often risky practice conducted by civilians with rudimentary tools and without official permission – particularly in remote areas near its borders.

Gold-rich areas lie along porous borders in terrain historically associated with cross-border smuggling routes, with artisanally mined gold potentially feeding into those channels.

Egypt’s border force said in June that it had seized 86 tonnes of gold ore along with amateur prospecting equipment.

Artisanal mining has also reportedly continued in Sudan’s conflict zones and smuggled gold may be a source of income for armed insurgent groups.

This has raised concerns of illicit Sudanese gold undermining the legitimate Egyptian gold market.

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German Jets Arrives Italy for Multinational NATO Exercise

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Several German fighter jets will take part in the Northern Atlantic Treaty Organisation (NATO) annual nuclear defence exercise this week as troops from 17 countries take part in the Steadfast Noon drill.

The German Air Force said three Tornado jets will take part in the exercise hosted by Italy, which starts Tuesday and runs for about a week and a half.

The jets are normally stationed in Büchel in the German state of Rhineland-Palatinate.

NATO has not revealed the exercise scenario but said its scale would be comparable to last year’s drill, which involved around 2,000 personnel and more than 70 aircraft.

Last week, NATO’s head of nuclear policy, Nassima Barrows, said the exercise was designed to demonstrate the alliance’s readiness and ability to defend its territory.

No real nuclear weapons will be used, she added.

NATO said the exercise was not linked to current events or directed at any specific country.

Military experts say the drills, held regularly in October, include practising the safe transport of weapons from underground storage facilities to aircraft and mounting them on fighter jets.

Only practice bombs without real nuclear warheads are used during the drills.

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