BUSINESS
Polaris Bank Reaffirms Commitment to Excellence as Customer Service Week Begins
Polaris Bank has reaffirmed its commitment to delivering exceptional customer experiences as it joins the global celebration of the 2025 Customer Service Week, with the theme: “Mission: Possible”.
The annual global event, which runs from Oct. 6 to Oct. 10 is dedicated to recognising the vital role of customer service professionals and the value they bring to customers and businesses alike.
Speaking to customers and staff, in Lagos, the Managing Director/CEO of Polaris Bank, Kayode Lawal, emphasised that excellent service remains central to the bank’s culture and success.
Lawal said that while great customer service sometimes seems challenging, it is always worth the effort.
According to him, Polaris Bank’s approach to service is anchored on consistency, thoughtfulness and excellence, ensuring that customers experience genuine care and responsiveness in every interaction.
Lawal expressed appreciation to customers for their trust and feedback, describing them as the reason Polaris Bank continues to push boundaries and innovate.
He reaffirmed the bank’s commitment to standing by its customers towards delivering the kind of service they truly deserve daily.
Throughout the week, Polaris Bank will host a variety of engaging activities across its branches and digital platforms to appreciate customers and recognise service champions within the bank.
These will include staff recognition events, customer appreciation sessions and internal learning engagements aimed at deepening service excellence.
Customer Service Week is celebrated globally in the first week of October to honour the importance of service excellence and the professionals who make it possible.
Agriculture
Residents Groan Under Rising Tomato Prices, Seek Alternatives
Some residents in Lagos State have expressed concern over the recent surge in the price of tomatoes, forcing many households to adopt alternatives.
The residents made their views known in separate interviews on Wednesday in Lagos.
A market survey showed that a 50kg basket of tomatoes now sells between N115,000 and N125,000, compared to between N35,000 and N40,000 recorded last month.
Olachi Igwe, a resident of Ago Palace, said the scarcity and high cost of tomatoes had disrupted her household’s meal plans.
“I contacted my usual vendor, but she said tomatoes were scarce and difficult to source.
“A small bowl we used to buy for between N3,500 and N4,000 now sells for as high as N6,000 to N7,000, when available.
“For now, my family will resort to palm nut stew (ofe akwu) until prices stabilise,” she said.
Another resident, Mercy Okeleye of FESTAC, said although her family prefers fresh tomatoes, rising prices have forced her to consider cheaper options.
“I cannot do without fresh tomatoes because of the taste, but I may have to buy broken ones, popularly called ‘esha’, which are relatively cheaper.
“I do not consider tomato paste a suitable substitute because it is not purely made from tomatoes,” she said.
Also speaking, Tope Babalola from Dopemu, said she might adjust her cooking methods if prices remain high.
“I have not bought tomatoes in over a month, but if the price is still high, I will use more onions and peppers.
“I will not resort to artificial additives; I prefer natural ingredients for my meals,” she said.
Joan Ogugua, another resident, said she had already switched to tomato paste to cope with the situation.
“I asked my son to buy tomato paste for our meals. I cannot justify spending excessively on fresh tomatoes when other basic needs must be met,” she said.
Also, Oge Ugwu, a civil servant at Lekki, said she would resort to cucumber stew with the recent price hike.
BUSINESS
Dangote Pledges N550m Hostel to FUTO
The President of Dangote Industries Ltd., Alhaji Aliko Dangote, has pledged to construct a N550 million students’ hostel at the Federal University of Technology, Owerri (FUTO) to address accommodation challenges.
Dangote made the pledge at the weekend while delivering a public lecture on: “Enterprise, Leadership and Service to Humanity,” at the institution in Owerri, Imo state.
He also donated N25 million to the students through the Student Union Government.
The industrialist said the hostel project, when completed, would help ease the shortage of on-campus accommodation for students.
Speaking during the lecture, Dangote recounted his entrepreneurial journey, noting that he began as a distributor of bagged cement and other commodities before venturing into large-scale manufacturing.
He said his decision to adopt backward integration was driven by the need to produce locally goods that were previously imported.
Dangote described the importation of finished goods as detrimental to the economy, saying it fuels unemployment, inflation and poverty, while creating jobs and prosperity in exporting countries.
According to him, sustainable economic growth depends on local production and value addition to raw materials.
He urged investors to prioritise domestic investment, stressing that industrialisation must be driven largely by citizens.
“If we refuse to invest in Nigeria and Africa, no foreign investor will be willing to stake their funds here,” he said.
Dangote cited Asian economies as examples of development driven by indigenous investment rather than reliance on foreign capital.
“Asian economies were powered by their own people. They did not wait for foreigners to develop their countries,” he said.
He also highlighted the potential of Nigerian youths, describing them as innovative and globally competitive.
Dangote noted that engineers trained by his companies, including the Dangote Refinery and Fertiliser plants, had been recruited by firms in the Gulf region as expatriates.
He emphasised the role of entrepreneurship in national development, saying it enables young people to create jobs, diversify the economy and drive sustainable growth.
“We face significant economic and social challenges, but we also sit on enormous opportunities, including a young population, abundant natural resources and a strong entrepreneurial spirit,” he said.
Dangote urged students to be innovative, adaptable and committed to acquiring relevant skills that would enable them to contribute meaningfully to society.
He also pointed to China’s large pool of engineers as a key factor behind its emergence as a global manufacturing hub.
BUSINESS
Experts Review Edun’s Tenure, Set Agenda for New Finance Minister
Economic experts have offered mixed assessments of the tenure of the former Minister of Finance and Coordinating Minister of the Economy, Wale Edun, while outlining priorities for the new minister, Taiwo Oyedele.
The experts spoke in Abuja on Monday.
Oyedele was recently elevated to the position of Minister of Finance and Coordinating Minister of the Economy in a major cabinet reshuffle,
He officially assumed office on April 24, succeeding Edun.
They acknowledged Edun’s efforts at macroeconomic stabilisation, while stressing the need for deeper reforms to sustain growth and ease citizens’ hardship.
A development economist, Dr. Gloria Phillips, said Edun’s tenure was marked by fiscal discipline and improved revenue drive, but noted inflationary pressures remained high.
“Stabilisation policies were evident, but transmission to household welfare was weak,” he said.
Phillips commended the government’s coordination of fiscal and monetary policies during Edun’s period.
She, however, urged the new minister to prioritise exchange rate stability and boost investor confidence.
Simon Audu, an economist, said reforms initiated under Edun laid a foundation for long-term growth.
Audu said that consistency and policy clarity would be critical for the incoming administration.
He said that the business environment improved moderately, while calling for stronger support for small and medium enterprises to drive job creation.
Miss Lydia Emerson, a public finance expert, said that debt management strategies were strengthened during the period.
She urged the new minister to focus on reducing debt servicing costs and expanding non-oil revenue sources.
Emerson also emphasised the need for comprehensive tax reforms to widen the revenue base.
She urged the incoming minister to simplify tax administration and improve compliance.
The experts collectively agreed that the new finance minister must prioritise inflation control, economic diversification, and social protection programmes.
They also stressed the importance of transparency, policy continuity, and inclusive growth to consolidate gains recorded in recent years.


